Interactive Communication Centre
Interactive Communication Centre system is a modern IT platform that provides contact between organization service and the customer.
ICC platform is a solution that works without interruptions in the availability of services.
System performance allows you to handle 5,000 concurrent sessions per second.
ICC - guarantee
of correct synchronization
Internet, tablet, smartphone
Automatic service (IVR) and for Call Center operators
Branch Customer Service and Back office processes
Full technological support (using Softax IPS)
Generating and sending SMS, email and push notifications on mobile devices
Support for P2P conversations and between clients and employees
API versatility: Web Services, REST, XML / JSON over TCP / IP
RSS notifications, integration with social networking websites, e.g. Facebook
with no restrictions
Integration within the organization
Integration with external services
Modular system structure
in one place
Interactive Communication Centre is a system that offers a complete solution for Contact Centre. Provides support for the automatic IVR channel (Interactive Voice Response) and voice connections with operators. Similarly, modern communication solutions are supported, such as: live chat or messengers (Jabber, Messenger). Contact Centre allows you to manage email, SMS and push notifications. The built-in module offers support for a uniform queue to the operator, which means that the customer can be served regardless of the form of communication.
The platform we designed has the function of monitoring the number of clients waiting for the connection and gives the estimated time needed to get in touch with the operator. When the time is too long, it allows the customer to register a callback request.
Built-in SSO support
Application screen wizard
- Softax appCommon
- XML Schema
- Swagger OpenAPI
- Softax IAN – Python z C/C++
- Oracle Database
- IBM DB2
- HTTP REST
- Softax Kit
- Softax SDK
- Softax Core Components
- Private Cloud – OpenShift
- classic installations
- Docker Images for Kubernetes/OpenShift
- RPM/DEB for RedHat/CentOS and Debian systems