and account balance
To be able to use most of the functions of the mobile banking application, we must log in first. According to our research, the standard methods of logging in is currently the PIN code and biometrics. We will analyze these processes for each bank, compare them and indicate solutions worth popularizing and those better avoided.
In addition, we also checked that each of the analyzed solutions offers a preview of the account state before logging in. We will look at whether this solution is safe and convenient, and where individual banks focus their attention – on accelerating the process of logging in or on actually providing information about the account balance without logging in.
In the study, we considered 8 applications of the largest Polish banks, which covers approx. 14 million users, i.e. about 80-90% of all users of banking mobile applications in Poland.
Summary of survey findings
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